Dolan House Policies
We will do everything possible to make your stay most enjoyable. To ensure you will have a very pleasant experience at the Dolan House Bed and Breakfast, we have established the following policies. Please take a few minutes to review these policies, and feel free to contact us if you have any questions.
Room rates include double occupancy and a full breakfast. Rates are quoted per night excluding tax (11.5%). Only rates as published on the Dolan House website are guaranteed. Only one discount or promotion can be applied at a time.
The Dolan House does not accept walk-in guests. Bookings within 24 hours of stay must be made by phone, otherwise we encourage you to make your reservation online.
A 50% deposit will be charged to your credit card at the time of making your reservation. The balance will be charged to your card the day before your arrival.
All reservations must be guaranteed with a credit card regardless of how the final payment will be made. We accept MC and Visa credit cards and Gift Certificates. We do accept personal checks for balance of payments.
If you are redeeming a Dolan House gift certificate, the number must be provided at the time of making your reservation. In the event of a no-show or late cancellation, the gift certificate will be applied and any remaining balance charged to your card. Gift certificates expire one year from date of issue. Any balance left on the certificate is forfeited if not used by the expiration date and no refunds will be issued.
Guests that will be redeeming any kind of outside online certificates or vouchers must provide the certificate number at the time of booking. Certificates or vouchers are not valid on Friday or Saturday nights or Premium/Holiday weekends. The voucher does not include the room taxes due.
Check In/Check Out
Check-In is between 3:00 pm and 7:00 pm. Arrangements for early or late arrivals should be made in advance with the Dolan House. Please, no calls or late arrivals after 9:00 out of respect and courtesy of other house guests and our Hosts. Early arrivals are discouraged since our small staff is busy turning the rooms over from the previous night to insure everything is ready for your check-in at 3:00, and a $50 fee will be assessed on the final bill for urgency and extra housekeeping preparations related to unexpected arrivals.
Please, no early drop-off of bags.
Checkout time is at 11:00 a.m. and guests are asked not to linger so our staff can prepare our facilities for incoming guests.
Minimum Stays for the Dolan House/Premium Weekends
During the major holiday weekends, there may be a two night minimum stay required. Major holiday weekends include: Valentine's Day holiday period, Good Friday through Easter Sunday, the July 4th holiday period, Labor Day weekend, after Thanksgiving Weekend, and December 26th through January 2nd.
Making a reservation at a bed and breakfast is not the same as making a hotel reservation. Due to our small size, cancellations affect us significantly. A last minute cancellation gives us little chance of re-booking a room. For this reason we uphold a strict cancellation policy:
Guests are responsible for payment of all nights reserved regardless of their actual arrival or departure date.
No-shows are responsible for full payment of their entire reservation.
Should you cancel outside of 10 days prior to arrival, your deposit will be refunded, less a $20/room/night Administration/Re-booking fee.
Cancellations (including changes) made 9 days or less prior to your scheduled arrival forfeit the 50% deposit and if the room is unable to be re-booked, the full reservation value will be charged to the credit card provided at the time of making the reservation. Any and all rescheduled reservations will require the full financial payment by the Guest, and the deposit is not transferrable to another stay. There are no exceptions to this policy including sickness, family emergencies, or weather related issues.
Reservations with vouchers or coupons that are cancelled less than 9 days in advance, forfeit the value of the voucher and the voucher or coupon becomes invalid.
30 DAYS NOTICE (or more) of Cancellation is Required for Refund of Deposit for These Circumstances (subject to Cancellation/Rebooking Fees):
A group booking both rooms.
Reservations during the premium weekends listed above.
Dolan House is privately owned and operated. Management reserves the right to refuse service to anyone. We will not be responsible for guest accidents or injury, or for the loss of money, jewelry, or valuables of any kind.
We are pet owners (two small dogs) but we are not set up to take care of dogs or cats. Please make other arrangements for your loved pets.
Any damages, stolen items, or broken items occurring during the stay will be the full financial responsibility of the guest, including anyone traveling with the guest. Any special clean-up resulting in damages caused by the guests will be charged to the credit card. Charges may need to be applied after guest departure as deemed necessary by the Owner.
Please report all spills and/or damages to the hosts promptly.
The Dolan House does not hold a license to resell alcoholic beverages. Guests may bring their own, but for the safety and comfort of all our guests, please drink responsibly. There are several establishments to purchase locally as well. For Special Events hard liquor is not permitted. Wine, Beer and Champagne only are permitted. Dolan House and/or employees will not be held responsible for any incidents.
Smoking & Candle Burning
Due to the historic nature of our building, and for the safety and comfort of all our guests, we do not allow smoking, fireworks or incense/candle burning in any of our guest rooms or on any of the grounds of the Dolan House. Dolan House guests smoking in the house or on the grounds will be charged a minimum $200 fee and up, to return any room to a non-smoking status.
Guests, Children and Pets at the Dolan House
We cater to the comfort, privacy and security of our registered guests. Guest visitors are only permitted on the property with prior Dolan House approval. If you would like to have any non-registered guests join you for breakfast there is an additional charge of $20 per person, and advance notice to the Dolan House is required.
Dolan House is regarded as a quiet escape and romantic getaway for most of our guests, and we work hard to foster that environment. Therefore, it is not an appropriate place for children under 12. Persons not staying overnight at the Dolan House are not permitted in the house at anytime with the above exception.
We regret that we are not able to accommodate guest pets. The Dolan House pets are confined to the owners’ quarters.
Wedding Night Stays & Other Visitors
If you are you booking a stay for your wedding night, please be advised that our guest rooms, common areas and grounds are for our registered guests only. Booking a reservation for a stay does not entitle a bride or groom (or any booking guest), family and friends to use any guest room or any part of the Dolan House or grounds for bridal party wedding preparations and photographs without Dolan House approval and will incur the appropriate fees.
Photography & Outside Guests
While we understand that our grounds and home are the perfect setting for your photographs, we do not allow outside photographers or group, family, graduation, wedding, etc. photographs without prior permission of the Dolan House, and only if no guests are staying at the Dolan House. A $100/hour fee for use of the grounds will be charged and payable at the end of the session. Guests who are not staying in a room at the Dolan House are strictly forbidden from entering the Dolan House or using its facilities. To insure privacy, photographs of our guests are not permitted without their prior permission. Persons found to be on property taking personal photographs without permission or enjoying our facilities without being a guest, will be considered trespassers and subject to the penalties of that violation.